Support
These are for currently known bugs on Mahalo.com. Please do not post feature requests. You can increase the priority of a bug by voting for it.
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New badge not showing up.
I received an email overnight that says I earned the Seasoned badge. On my Mahalo profile page, it's not showing up (at least not yet.)
15 votesplanned ·Adminkaipowell (Admin, mahalo) responded
We’re looking into this issue. You’ve definitely earned the badge, the profile is just not showing the increase.
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This video is private
http://bit.ly/pbL847 this video is private. Many "How to Play" taylor swift video is private so I can't watch it. Please help me :)
8 votes -
Vote up didn't register.
I got this message in my alerts: #
31 minutes ago • andylee voted up ramkitten's answer to the question do you like snow days or after snow days? But the vote isn't showing up. This would make it best answer.7 votesplanned ·Adminkaipowell (Admin, mahalo) responded
Alright, this appears to be a problem with our caching system. We’ll fix it as soon as possible.
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I can't post video on any questions or answers!
My dearest Kai, it has been a while and I should have posted this sooner, but I can't post any video on any question or answer. Yes, I'm doing it correctly. I even try putting the link into body of the Q or A, but it only shows up as a link. What must I do so that I can have video? Please help! Also yesterday, I was having the same problem with pictures too! Please help!
6 votesplanned ·Adminkaipowell (Admin, mahalo) responded
Thanks for the bug report, bunnyphuphu. We’re looking into this issue and hope to have it fixed soon.
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No best answer not showing ?
No no best answer button here.
5 votes -
Cannot view answers to own questions
I cannot view the answers to questions I post on mahalo Answers. Please advise.
5 votesplanned ·Adminkaipowell (Admin, mahalo) responded
Alright, we’re investigating the bug and hope to fix it as soon as possible.
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Points from sister sites not going on home page total
Twice i have answered questions on sister sites, have been given points, but when return to home page the points are not registered. I waited today to see if the points from my answer from health site would be added, but no luck! why is this a problem?
4 votesplanned ·Adminkaipowell (Admin, mahalo) responded
The points do eventually appear, but it take awhile to happen. We hope to fix this bug soon.
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3 votes
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Duty Badge Broken
I've logged in Monday thru Friday (5 days in a row) for the past 3 weeks and STILL have not received my Duty Badge.
3 votesplanned ·Adminkaipowell (Admin, mahalo) responded
We are planning to fix this soon. Thanks for making us aware of this issue.
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Please remove page
http://www.mahalo.com/liskula-cohen/
I noticed that this was half accurate but also contains defamatory information that is not accurate. Please remove this, thanks.It's mixed with accurate info but also defames the person.
3 votes -
guide problems
I was referred to your site by a previous member, I just recently joined, I'd love to become a guide. however, when I click on the link to the application it says your page is down. I have sent an email regarding this as well. I'd loev to be getting started here, but so far I'm running into a lot of little issues. I need some kind of help please. Thank you for your time
3 votes -
Guitar vdeos not working
Some of the guitar tutorials are not workin, including all of the Beatles videos. They show up as "Private" on the Youtube link. What gives?
3 votes -
Double questions?
Why do many new user questions show up twice? This has been going on since the 4.0 switch and was so glaringly obvious I thought for sure someone was already on this.
Here is a screenshot.
http://screencast.com/t/bqRgVFbR3 votesplanned ·Adminkaipowell (Admin, mahalo) responded
Seems to be a problem with users double clicking on the ask a question button during the sign up process. Should be easy to fix.
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Pages not loading correctly (How to, Answers, Home)
The following pages are not loading correctly: How To, Answers, and Home.
The How-To Page does not have the bottom navigation bar. The same problem is on the home page.
The Answers Page has a constant "Loading" under "Questions you might like" and all the buttons to navigate between questions are grayed out. Clicking them does nothing.
I'm using Firefox 3 and do not have adblock or any other blocking software on.
Also, here are links to several screenshots of the errors. Warning: they are fairly large!
http://i55.tinypic.com/a11d28.png
http://i56.tinypic.com/2nbt4kn.png
http://i54.tinypic.com/344b29z.png3 votesunder review ·Adminkaipowell (Admin, mahalo) responded
I’m not able to reproduce this issue. The bottom navigation bar comes up when scrolling down and the answers page loads the questions you might like after 3-4 seconds. Can you comment with a screenshot?
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3 votes
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conundrum land still not sending email alerts
This supposedly was resolved, but I haven't gotten an email from conundrum land in months so no, it's not. I'm also not sure people receiving best answer that are signing in with Mahalo accounts are getting best answer tips.
3 votesplanned ·Adminkaipowell (Admin, mahalo) responded
We are planning to fix the whole host of conundrum issues over the next few weeks. Thanks for letting us know that emails are not working.
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Can't change profile picture
I see the option under settings, then I can upload a picture from my computer. It then goes to the crop stage where the "screen" seems to be cut off giving me only the option to crop but not save.. therefore, I can not change the image. I am on firefox.
3 votesplanned ·Adminkaipowell (Admin, mahalo) responded
We plan to fix this as soon as we can. In the meantime one fix is to use a browser with less extensions (the stuff at the top below the url bar) or uninstall some of them from firefox.
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Unanswered Questions Sort Missing
In previous iterations of Mahalo, users could search for unanswered questions. I prefer to be able to search for these questions and address them rather than going into popular questions. Please bring back this search/filter/sort option.
2 votesplanned ·Adminkaipowell (Admin, mahalo) responded
Thanks for bringing this to our attention and there definitely is a place for an unanswered question tab. What do you think the best sorting for it would be? We’re thinking highest tipped or oldest.
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2 votesplanned ·
Adminkaipowell (Admin, mahalo) responded
Thanks for letting us know about this bug. We have plans to fix it soon.
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email reply links giving "file not found " messge.
No links from my email back to Mahalo work. They all give the file not found message.
1 voteunder review ·Adminkaipowell (Admin, mahalo) responded
Unable to reproduce this issue. Could you comment and specify exactly which Mahalo email did not work?